Bay Consulting Group has planned and implemented major relocations of
government departments and business enterprises to both local and
distant destinations. Most moves required the design or redesign of
facilities and several involved the introduction of areas to interface
effectively with the public. Most also required attitude measurement,
public relations programs to educate and win the support of the
workforce and the production of user literature and signage to guide
the public. Recent examples include:
• For the Ontario
Ministry of Transportation, identified opportunities in existing driver
licensing and examination delivery systems. Forecasted the demand on
existing facilities considering: planned changes, demographics,
customer service standards, operations analysis, human resource
requirements, space needs, site and location issues, etc. Prepared and
analysed options including impacts on staff, cost, customer service,
disruption, time and ease of implementation.
• For Revenue
Canada, planned the proposed move, development and refurbishment of
Revenue Canada facilities in Toronto. This not only included
recognizing the organizational transition to a new client-based
organization and the accompanying impacts on staffing and facilities
but also the affects of new technology on working arrangements.
• Developed
comprehensive relocation plans for several Ontario Ministries and
agencies including the Ministry of Transportation ( Downsview to
Kingston ), Ministry of Revenue ( Toronto to Oshawa ), Ministry of
Labour ( Toronto to Windsor ), and many similar projects in both the
public and private sectors.
